THE DETAILS

Non-purchased images are deleted for both privacy and storage.

Any upgrades to your pre-paid collection must be paid in full on the day of your ordering appointment.

Due to the digital and custom nature of our work, all sales are final.

Pricing subject to change without notice, however, if your pre payment plan has commenced the price will not change.

We suggest booking your shoot 3-6 months in advance of a special occasion gift such as a wedding. We cannot guarantee printer or shipping/courier delivery times, so we estimate a 4-6 week turnaround from ordering appointment time (at a minimum). Film Scans could take longer.

Albums/Prints and Products will be delivered to and collected from our studio in Newcastle. To arrange postage, please let us know and we can give an estimate on postage/courier fees and times.

Terms & Conditions

AGREEMENT  

Solace Boudoir and the CLIENT hereby acknowledge that the following standard Terms and Conditions are incorporated in and make part of the agreement between the parties hereto. ENGAGEMENT AND SERVICES I/we the client understand that the agreement is between Solace Boudoir and I/we the CLIENT as named in the contract. I/we the CLIENT wishes to engage Solace Boudoir and Solace Boudoir accepts the engagement to hereby: (a) provide the Services to the CLIENT (including but not limited to hair & makeup, hotel suite and photography session) and (b) produce Digital Photographs with the option to add additional products (including but not limited to albums, art work etc.) Which are to be bought separately to the service.

THE CLIENT Affirms that I/we the CLIENT(S) is of the minimal legal age in Australia, eighteen (18) years of age or older and has the capacity to enter into a legally binding contract with Solace Boudoir. SESSION FEE Upon signing the contract, Solace Boudoir will reserve this time and date agreed upon and will not make other reservations for that time and date. For this reason the CLIENT acknowledges and agrees that the session fee is non-refundable and due within 24 hours of signing the contract.

CANCELLATION, RESCHEDULING & NO SHOW  I/we the CLIENT understand that in the circumstance of hotels and makeup artists being booked that I/we should require to cancel and/or reschedule the session, a minimum of 3 days notice is required. The CLIENT is entitled to one (1) free reschedule of their session from the original session date, without occurring a rescheduling fee or cancellation fee granted the CLIENT has provided at least 3 days notice to Solace Boudoir.  I/we the CLIENT understands that should a second rescheduling of the session be required that I/we the CLIENT will incur a secondary session fee or rescheduling fee to secure a new session date. 

In the event that the CLIENT is a no show to the session, I /we the CLIENT understand and agree that we have forfeited the session and session fee. If the CLIENT is running late to the session then they are required to contact Solace Boudoir to inform them of this.  I/we the CLIENT understand that an additional fee could be charged to the CLIENT if the hair and make-up team have to stay due to late arrival of the CLIENT. 

I/we the CLIENT understands that if booking a session at a stated special/discounted price, that no refund shall be given for a change of mind. The CLIENT understands that should they arrive late to their session that Solace Boudoir is not liable for missed shots due to lost time. I/we the CLIENT understand and agree that if the CLIENT is running thirty (30) minutes or more late that Solace Boudoir reserves the right to terminate the contract and session, even if the CLIENT has called to advise as so. 

COPYRIGHT  I/we understand that the Solace Boudoir own the Copyrights to the photographs and is protected by the Australian Copyright Laws. I/we understand that the photographs are retained by the CLIENT for private, domestic and personal use only, that any sale or commercial use must have written approval by Solace Boudoir. Solace Boudoir asserts all moral rights attached to the Photographs and the CLIENT does NOT have the right to edit, change, add to, take from, alter or otherwise amend the Photographs without the prior written consent of Solace Boudoir except in the instance of cropping. An image maybe cropped to the standards for social media platforms.

IMAGE STYLE, EDITING AND PROFESSIONAL IMAGE MANIPULATION The CLIENT acknowledges that I/we are familiar with the edit styled of Solace Boudoir, and that our work is continually evolving and are of unique and artistic nature, that the photos taken maybe different from those taken in the past and of other clients compare to the CLIENT. Understands and acknowledges that Solace Boudoir will use their expertise and artistic judgement to create images consistent with their vision. I/we understand that Solace Boudoir allows for limited professional image manipulation to include but not limited to skin softening, brightness/contrast, subtle lighting and colour correction. I/we understand that Solace Boudoir cannot be held liable for blotchy tans, tan lines, orange/dark brown colouring in Photographs and redness from sunburn. The CLIENT understands and accepts that additional fees will occur to the CLIENT to have this professionally edited.

I/we understand that an additional fee (as quoted at the time of request) will be incurred by the CLIENT if extensive professional manipulation is required. This includes but is not limited to opening of individuals eyes, red eye removal, de-ageing, removal of objects, editing of tan/tan lines, special effects, shrinking or enhancing the figure. I/we the CLIENT understand that if a technicality prevents Solace Boudoir from performing requested image manipulation, or if a technicality prevents the final result to meet the CLIENT(S) requirements than I/we the CLIENT will accept that Solace Boudoir has performed to its best ability with regard to the specific task and that Solace Boudoir has no further responsibility towards said image manipulation.

IMAGE PRIVACY RELEASE Upon signing the agreed image privacy level, I/we understand that dependent on the level or release selected, will hereby assign and grant the rights to Solace Boudoir and it's legal representatives for rights to use and publish photographs of the CLIENT or in which the CLIENT may be included, for editorial, advertising or any other purpose and in any manner medium; to alter the same without restriction; and to copyright the same. I/we hereby release Solace Boudoir and it's legal representatives and assigns from all claims and liability relating to said photographs. Dependent on the level of image release I/we, the CLIENT agree that Solace Boudoir may display and use the photographs taken from advertising, display, website, promotional, photographic contests, public displays including but not limited to malls, photography instructional books, store fronts, window displays, studio displays, television and magazine advertisement and any other purpose thought proper by Solace Boudoir.

PRODUCT ORDERING AND DELIVERY I/we the CLIENT have read and understood that the session fee is separate to the ordering pricing, the digitals, albums, heirloom boxes etc are an additional cost. I/we the CLIENT have read and understood the price guide information as provided in previous emails. I/we the CLIENT understands and agrees that at any point prior to the session the pricing of products including but not limited to digitals, albums etc may be subjected to price increase. For any product orders including but not limited to albums, wall art and heirloom boxes that the CLIENT is to allow enough time for product arrival.

The CLIENT acknowledges and accepts that they should not expect the completion of their product order no sooner than 4-6 weeks after the CLIENT has completed their final image selections and or album layout. I/we the CLIENT understand and agree that the order will not be delivered in full until a) the total balance has been paid in full, b) interest free finance has been approved or c) a payment plan agreement has been entered in which the CLIENT understands and reads the terms and conditions to the payment plan agreement. I/we the CLIENT understand and agree that if I/we the CLIENT fail to collect product/orders after six (6) weeks of being notified multiple times via email, text and/or call that Solace Boudoir reserves the right to discard of any negative/raw/digital files and keep any products ordered for usage as seen fit by Solace Boudoir.

IMAGE STORAGE Solace Boudoir will keep copies of both your finished jpegs for 2 year and your RAW files for 1 year from the date of your session. 

STUDIO Should the nominated photographer not be available for any reason, Solace Boudoir will notify the CLIENT of the change as soon as it is known and offer to re-book the session of no charge to the CLIENT. Solace Boudoir shall carry out this assignment with due and professional diligence. Elements beyond the Solace Boudoir control included faulty material, equipment failure, damage and exposed negatives/digital files, loss of photos/negatives/digital files in transit between the Studio and professional laboratories employed by the Studio, loss or damage to negatives/digital files and proofs during processing and developing either by the Studio or professional laboratories employed by the Studio, industrial disputes, civil disturbances, or weather conditions which may inhibit or prevent the Studio completing in whole or in part this assignment. In this case Solace Boudoir shall not be liable for its complete performance of the assignment. It is agreed that the liability of Solace Boudoir shall be limited to be a refund of any money paid under this agreement which shall be in full and final satisfaction of any damage or loss suffered.

I/we the CLIENT acknowledge and agree that the studio parking is in no way associated with Solace Boudoir, that Solace Boudoir cannot be held liable for any damage, theft or accidents to the CLIENTS car and/or personal belongings at any time whilst parked in street car bays. INDEMNIFICATION  Solace Boudoir shall be held harmless for any and all inquiry to the CLIENT during the course of the Photography Session or any injury on or near the premises before, during and after Photography Session. Solace Boudoir shall be held harmless for any and all economic, repetitional, or any other damages to the CLIENT resulting from the nature, subject matter, composition, or dissemination of images taken during the Photography Session. I/we the CLIENT understand and agree to defend and indemnify Solace Boudoir for any legal claims by third parties resulting from the nature, subject matter, composition, or dissemination of images taken during the Photography Session. I/we the CLIENT further agrees to defend and indemnify Solace Boudoir for any and all legal claims caused by intentional or negligent acts of the CLIENT. PREMISES/PROPERTY 1. I/we the CLIENT understands that the session will take place in the studio, hotel suite or Air BNB provided by Solace Boudoir. 2. I/ we the CLIENT understands a cost could be incurred to the CLIENT if an alternative shoot location is required to be sourced. 3. I/we the CLIENT understands that any damages made by the CLIENT to the property / premises will be paid for by the CLIENT.